Answer order status questions without looking them up by hand.

When a customer asks where their order is, we find the order, its delivery and its tracking, and draft the answer with the facts. Late orders are flagged before the customer has to ask twice.

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What is it costing you?

Change the numbers to yours.

“We get about “where's my order?” emails a month, and each takes about minutes to look up and answer.”

If checking an answer we drafted takes about minute instead,

that is17 hoursback for your team every month: about 2 working days.

Each question is answered with the order and its tracking, drafted for your team to check and send.

Your numbers, plain arithmetic: questions, times the minutes saved on each. Support teams usually measure 3 to 10 minutes for one of these; we assume checking a drafted answer takes 1.

How it runs

We pick up the question
From your shared inbox or WhatsApp, among everything else that arrives there.
We find the order
By order or PO number, or from the customer and what they ordered when there is no number.
We check where it is
Picking, shipped or delivered, and the carrier's latest tracking.
We draft the answer
The status, the delivery date and the tracking link, in your tone. A late order also goes to its account manager.
Your team approves
One look at the answer and the facts behind it, then approve.
It goes out and is recorded
From your mailbox, with the question logged against the customer.

Works in

Gmail

Odoo

Shopify

Where AI helps

AI recognises status questions among everything else in the inbox and finds the order they mean, even without a number. The answer states only facts found in your systems.

Jonas Weber · Lindqvale Home · 11:20

Order 2291: any update?

Reply to Lindqvale HomeWaiting for approval